compliance

SmartRestore is completely up to date and compliant with:
The Consumer Protection Act (CPA) and Protection of Personal Information Act (POPIA)
An “Operator’s Agreement” including ‘Data Protection Agreement” is signed with the dealership granting us consent to interact with customers of the dealership.
A basic Service Level Agreement is also concluded with the dealership.
Our Information Officer is available to field any client concerns regarding legislation.

A highly secure database with minimal customer information is maintained to log any “do not call” customers, so that the customer’s right to refusal can be protected. Calls logs and basic customer information such as registration and vehicle details are only maintained for a limited period.

Our membership with various essential automotive and marketing associations provide dealerships and customers with peace of mind that  best practices for a call centre are followed.

We are therefore a member of the following organisations:

Direct Marketing Association of South Africa (DMASA)
Motor Industry Obudsmen of South Africa (MOISA)
Retail Motor Industry Organisation (RMI)

Our membership with various essential automotive and marketing associations provide dealerships and customers with peace of mind that  best practices for a call centre are followed.

We are therefore a member of the following organisations:

Direct Marketing Association of South Africa (DMASA)
Motor Industry Obudsmen of South Africa (MOISA)
Retail Motor Industry Organisation (RMI)

Managing Customer perception:

Although not required by law, our call centre obtains a second consent telephonically prior to the sales pitch in order to manage customer perception.

Due to our shareholding our management and staff, our company qualifies for the highest level status, contributing to your overall score.

SmartRestore is insured for public liability and defective workmanship. Regardless, we always assist clients who are impacted by unforeseen circumstances.