about
SmartRestore
smartrestore
SmartRestore Car Care is a leading national service provider of Vehicle Value Added Services(VAS)
SmartRestore meets customer’s needs and high expectations particularly when they book their vehicles at motor dealerships for servicing. In addition, our services are in high demand at dealership
used and new vehicle departments.
As one of the largest national service providers, our management and call centre has for 12 years built up an exceptional reputation in the motor industry for absolute personalised customerservice.
Philosophy
Today’s modern client has elevated expectations of their branded dealership. Most customers anticipate that their dealership would not exclusively provide mechanical services but also the convenience of a one-stop-service centre for all vehicle requirements. Customers prefer to have any added services such as windscreen repair, headlight restoration, dent repair and similar
services performed at their trusted branded dealership rather than be inconvenienced by having these services provided outside of the dealership.This also allows valuable secondary revenue to flow back to the dealership itself. Customer satisfaction is pivotal to a dealership”s relationship with their client.
Dealerships are rated on their client’s experience and this impacts heavily on dealership revenue.
SmartRestore fully understand this crucial link and our processes are built around providing the
smoothest and highest standards of service for both clients and dealership service advisors.
Customer Perception
When servicing a vehicle a customer would like to receive his vehicle in a better overall condition
than prior to the service. This includes an aesthetic need and perception over and above the
mechanical solution. In addition to windscreen repairs and headlight restoration, polishing
services further meet this expectation of customers by providing a satisfying
conclusion to their service experience.
Meet
our qualified team…
CALL CENTRE
Our 12 years of experience in assisting customers and dealerships with their needs has led to innovative techniques and systems to keep customers satisfied.
We are a LEVEL 1 BBBEE contributor and are proud of our compliance with South African regulatory requirements in the motor industry.
You can be confident that the SmartRestore Call Centre will greatly enhance the dealership customer’s experience while smoothly integrating with the dealership systems.
OUR TECHNICIANS
Each member of the SmartRestore team is carefully screened. We hire only the most conscientious and professional candidates.
Each technician is thoroughly trained in our systems, products and equipment and thereafter has to pass a written exam.
Each one is required to be neatly attired in
their branded uniform.
OUR MANAGEMENT
We adopt a hands on approach. Our staff as well as your customers have direct access to us at any time. In addition we personally inspect and verify customer queries and remain directly involved.
We are a family business and therefore we work as a close team, ensuring that you have one call to make when trying to resolve any queries. We endeavour to replicate this same friendly family spirit with our staff,
clients and their customers.